Purpose

Kulmol aims to provide exceptional support to all users. This policy outlines the support services available.

Scope of Support

• Buyer Support: Assistance with account issues, order tracking, disputes, and payment problems.

• Seller Support: Guidance on listing products, managing orders, payments, and resolving buyer disputes.

• Technical Support: Help with platform features, account settings, and troubleshooting issues.

Contact Methods

• Email: support@kulmol.com

• Phone: +234-817-000-0743

• Live Chat: Available on our website from 9 AM to 9 PM daily.

Response Time

• General inquiries: 24-48 hours.

• Urgent issues: Priority response within 12 hours.

• Technical issues: Resolved within 72 hours depending on complexity.

Limitations

Kulmol support does not handle:

• Issues related to transactions conducted outside the platform.

• Misuse or damage caused by users to their own accounts or listings.